Report an Issue

If you need to report an issue but aren't sure which City of Grand Prairie department to reach, open our chatbot to the right of this page. A useful prompt is to ask, "which department handles (issue)."

You will also find a list of common complaints and the appropriate contacts below.

Common Complaints
· Car parked in wrong area – Code compliance: codecomplaints@gptx.org
· Abandoned car – Code compliance: codecomplaints@gptx.org
· Lots of cars parked on street belonging to one house – Code compliance: codecomplaints@gptx.org
· Neighbor's fence is rotted and falling – Code compliance: codecomplaints@gptx.org
· Commercial trucks parked in neighborhood – Code compliance: codecomplaints@gptx.org
· Overgrown grass – Code compliance: codecomplaints@gptx.org
· Deceased animal – Animal Services: animaldispatch@gptx.org
· Animal welfare concern – Animal services: animaldispatch@gptx.org
· Sidewalk sinking – Streets department: streetsrequest@gptx.org
· Pothole issues – Streets department: streetsrequest@gptx.org
· Pole lights issue – Streets department: streetsrequest@gptx.org
· Asphalt or street issues – Streets department: streetsrequest@gptx.org
· Trimming trees - Streets department: streetsrequest@gptx.org
· Trash out too soon – Landfill: Landfill@GPTX.org
· Fallen electrical wire – Oncor: ContactCenter@oncor.com

A report can also be made by calling 972-237-7591, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Animal Bite, please contact the Prairie Paws Adoption Center at 972-237-8575.

Report Barking Complaint Online, if you are experiencing a barking dog nuisance, you can file a complaint to us. Please note that we will need the exact address and video of the barking dog. Your name and information will not be given to the dog's owner(s).

Report Deceased Animal Pick-Up Online. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m. If a request for service is submitted online after normal business hours, staff will usually not be available to respond to your request until the next business day.

Report Found Animal Online, found dogs, cats and other types of pets in your area. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Lost Pet Online, this report will allow us to have a file of your pet, and in the event that they arrive at our shelter, we can contact you. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m.

A report can also be be made by calling the Grand Prairie Housing & Neighborhood Services Department at 972-237-8176.

Click here to view form.

For the convenience of Grand Prairie residents, the City operates a Brush Pickup Program. This once-per-month service provides curbside pickup of tree limbs and brush that are not bundled or bagged. This is for brush and tree limbs that is too large for the City's twice weekly garbage collection.

File a home or business code complaint (such as high grass, junk vehicles, etc.) with the Code Compliance Division.

File an apartment/landlord or hotel/motel complaint with the Housing and Neighborhood Services Department.

Call 972-237-8536 or email DrainageStatus@gptx.org to get the status of an existing complaint.

Report any food poisoning incidents if the food involved came from a restaurant or commercial outlet to the City of Grand Prairie Environmental Quality Division. Give a detailed, but short account of the incident. If possible include a 72 hour food history. If the food is a commercial product, have it in hand so you can describe it. For concerns of foodborne illness in Grand Prairie establishments call 972-237-8055.

A report can also be made by calling 972-237-8151, Monday - Friday between 8:00 a.m. and 5:00 p.m.

To report a noise ordinance violation, contact the Grand Prairie Police Department non-emergency number at 972-237-8790.

To report an animal noise issue, such as excessive dog barking, file a barking complaint online.

To report a commercial noise issue, contact the Public Health and Environmental Quality Department at 972-237-8055.

Non-Discrimination

State and Federal laws prohibit discrimination based on race, color, religion, disability, nationality, sex, English proficiency, age, or income level.  The City is committed to ensuring that no person shall be excluded from the participation in, denied the benefits of, or otherwise be subjected to discrimination under any program or activity on the basis of race, color, religion, disability, nationality, sex, English proficiency, age, or income level.

Any person who believes they have, individually or as a member of any specific class of persons, been subjected to discrimination based on race, color, religion, disability, nationality, sex, English proficiency, age, or income level may file a complaint, in writing, to:

Cindy Mendez

Public Health and Environmental Quality Department Director

City of Grand Prairie

Title VI Coordinator

300 W. Main Street

City Hall East, 2nd Floor

Grand Prairie, TX 75050

(972) 237-8055 

City of Grand Prairie Non-Discrimination Plan(PDF, 3MB)

Any person who believes they have, individually or as a member of any specific class of persons, been subjected to discrimination in connection with a program administered by the Grand Prairie Police Department, may follow this link: 

https://www.grandprairiepolice.org/About-Us/Administrative-Division#:~:text=The%20Grand%20Prairie%20Police%20Department,1964%20and%20related%20Nondiscrimination%20authorities

Pruning Trees. The City of Grand Prairie does not provide maintenance to trees located in private properties, if a tree trunk is on your property, you are responsible for maintaining it. The owner is responsible for making sure any tree on your property is healthy and there are no known hazards.

Report Overhanging Trees or Overgrown Vegetation on Private Residential Properties Online. A report can also be made by calling 972-237-8296, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Overhanging Tree Limbs near Power Lines, please call Oncor at 1-888-313-6862 to schedule an inspection.

A report can also be made by calling 972-237-4753, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Police Incident or Issue Online. If you have an emergency or important time-sensitive crime information, communicate this information with the Grand Prairie Police Department by 9-1-1 emergency telephone service or call the appropriate unit within the department.

Police Open Records Request. Reports include arrests, accident, case files, dash camera video, body worn camera footage and offense/incident reports.

Police Non-Emergency Contact: 972-237-8790 or policerequests@gptx.org.

View Grand Prairie Police Directory

To Report Power Outages in Grand Prairie, contact Oncor at 1-888-313-4747 or text "OUT" to 66267.

A report can also be made by calling 972-237-8525, Monday - Friday between 7:00 a.m. and 4:00 p.m.

Please share any concerns or compliments about your Grand Prairie Public Improvement District with city staff using the online form below.

A report can also be made by calling 972-237-8151, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Restaurant Complaint Online. To learn more about Grand Prairie's Health Department, please call 972-237-8055, Monday - Friday between 8:00 a.m. and 5:00 p.m.

A report can also be made by calling 972-237-8055, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Most of the neighborhood street lights belong to the power company, and you can report outages directly using the online Oncor Street Light Reporting web page. Or, you may call 972-237-8525 or submit the online form below for city staff to forward your request to Oncor.

A report can also be made by calling 972-237-8525, Monday - Friday between 8:00 a.m. and 5:00 p.m.

A report can also be made by calling 972-237-8139, Monday - Friday between 8:00 a.m. and 5:00 p.m.

A report can also be made by calling 972-237-8525, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Water Billing Issues, please contact the Grand Prairie Water Department by calling 972-237-8200, Monday - Friday between 8:00 a.m. and 5:00 p.m. or email waterbilling@gptx.org.

A report can also be made by calling 972-237-8400.

To report a water billing issue or request a leak adjustment, contact Utility Customer Service (email waterbilling@gptx.org or call 972-237-8200).