Report a Water Service Issue

To report a water billing issue, please contact the Grand Prairie Water Department by calling 972-237-8200, Monday - Friday between 8:00 a.m. and 5:00 p.m. or email waterbilling@gptx.org.

Before you can be considered for a leak adjustment: 

• The leak must be repaired
• You must register for H2Know and activate leak alerts

Some losses are ineligible for an adjustment:

• Theft and malfunctioning equipment
• Account received an adjustment within the most recent 12 months

To report a water leak or sewer blockage during normal business hours, fill out the online form. If after hours, call the 24-hour emergency line at 972-237-8400.

Phone: 972-237-8200

Fax: 972-237-8206

Email: waterbilling@gptx.org

Address:
Water Services
300 W Main St.
Grand Prairie, TX 75050

Hours
Mon-Fri: 8 a.m.-5 p.m.
Sat-Sun: closed

Water Bill Login