Report an Issue

If a request for service is submitted online after normal business hours, Monday - Friday 8 a.m. - 5 p.m., it will be addressed on the following business day.

Airport Noise Issue

A report can also be made by calling 972-237-7591, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Animal Services Issue

Report Animal Bite, please contact the Prairie Paws Adoption Center at 972-237-8575.

Report Barking Complaint Online, if you are experiencing a barking dog nuisance, you can file a complaint to us. Please note that we will need the exact address and video of the barking dog. Your name and information will not be given to the dog's owner(s).

Report Deceased Animal Pick-Up Online. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m. If a request for service is submitted online after normal business hours, staff will usually not be available to respond to your request until the next business day.

Report Found Animal Online, found dogs, cats and other types of pets in your area. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Lost Pet Online, this report will allow us to have a file of your pet, and in the event that they arrive at our shelter, we can contact you. A report can also be made by calling 972-237-8575, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Apartment/Landlord or Hotel/Motel Issue

Brush Program Issue

For the convenience of Grand Prairie residents, the City operates a Brush Pickup Program. This once-per-month service provides curbside pickup of tree limbs and brush that are not bundled or bagged. This is for brush and tree limbs that is too large for the City's twice weekly garbage collection.

Drainage or Erosion Issue

Call 972-237-8536 or email DrainageStatus@gptx.org to get the status of an existing complaint.

Foodborne Illness

Report any food poisoning incidents if the food involved came from a restaurant or commercial outlet to the City of Grand Prairie Environmental Quality Division. Give a detailed, but short account of the incident. If possible include a 72 hour food history. If the food is a commercial product, have it in hand so you can describe it. For concerns of foodborne illness in Grand Prairie establishments call 972-237-8055.

Graffiti Report

A report can also be made by calling 972-237-8296, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Home or Business Issue

File a House or Business Complaint. A report can also be made by calling 972-237-8296 Monday - Friday between 8:00 a.m. and 5:00 p.m.

Noise Complaint

To file a noise complaint, please call Code Compliance at 972-237-8296 or 972-237-8049.

Overhanging Tree Limbs or Vegetation Issue

Pruning TreesThe City of Grand Prairie does not provide maintenance to trees located in private properties, if a tree trunk is on your property, you are responsible for maintaining it. The owner is responsible for making sure any tree on your property is healthy and there are no known hazards.

Report Overhanging Trees or Overgrown Vegetation on Private Residential Properties Online. A report can also be made by calling 972-237-8296, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Report Overhanging Tree Limbs near Power Lines, please call Oncor at 1-888-313-6862 to schedule an inspection.

Parks Maintenance Issue

A report can also be made by calling 972-237-4753, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Police Reports

Report Police Incident or Issue Online. If you have an emergency or important time-sensitive crime information, communicate this information with the Grand Prairie Police Department by 9-1-1 emergency telephone service or call the appropriate unit within the department.

Police Open Records RequestReports include arrests, accident, case files, dash camera video, body worn camera footage and offense/incident reports.

Police Non-Emergency Contact: 972-237-8790 or policerequests@gptx.org.

View Grand Prairie Police Directory

Power Outage

To Report Power Outages in Grand Prairie, contact Oncor at 1-888-313-4747.

Pothole Issue

A report can also be made by calling 972-237-8525, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Public Improvement District (PID) Complaint

Please share any concerns or compliments about your Grand Prairie Public Improvement District with city staff using the online form below.

Recycling Issue

A report can also be made by calling 972-237-8061, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Restaurant Issue

Report Restaurant Complaint Online. To learn more about Grand Prairie's Health Department, please call 972-237-8055, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Stagnant Pool or Other Mosquito Issue

A report can also be made by calling 972-237-8055, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Street Light Outage

Most of the neighborhood street lights belong to the power company, and you can report outages directly using the online Oncor Street Light Reporting web page. Or, you may call 972-237-8527 (972-237-8525 after hours) or submit the online form below for city staff to forward your request to Oncor.

Street or Sidewalk Service

A report can also be made by calling 972-237-8525, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Street Sign or Marking Issue

A report can also be made by calling 972-237-8139, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Street Signal Light

A report can also be made by calling 972-237-8525, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Trash Issue

A report can also be made by calling 972-237-4550, Monday - Friday between 8:00 a.m. and 5:00 p.m.

Water Billing Issue

Report Water Billing Issues, please contact the Grand Prairie Water Department by calling 972-237-8200, Monday - Friday between 8:00 a.m. and 5:00 p.m. or email waterbilling@gptx.org.

Water Leak or Sewer Issue

A report can also be made by calling 972-237-8413, Monday - Friday between 8:00 a.m. and 5:00 p.m. If after hours, call the 24-hour emergency line at 972-237-8400.

To report a water billing issue or request a leak adjustment, contact Utility Customer Service (email waterbilling@gptx.org or call 972-237-8200).

 

Report Other Issue

Not sure who to contact about a city issue? Tell us about the problem, and we will let you know the correct department to contact. Report General Issue online or contact us during regular business hours.