Wastewater City of Grand Prairie

Wastewater

The Water Distribution Division shall reliably provide – in a safe, timely, knowledgeable and courteous manner – an adequate supply of quality water under sufficient pressure in order to meet all customer demands for drinking, personal hygiene and fire protection. To protect the environment and health of the residents, commercial customers and visitors of the City of Grand Prairie, the Wastewater Collection Division shall provide:

Reliable and sanitary wastewater collection
Timely response to emergency situations
Compliance with state and federal laws in courteous, knowledgeable and safe manner.

Line Locates

Whether you are a homeowner planting trees or an excavation company digging foundations – everyone must check for underground utility lines before digging.

Water Restrictions & Violations

Main Water Valve

If your faucet is not running or toilet is not refilling, there's a good chance your pipes are frozen. Learn How to Find and Shut Off Main Water Valve.

Water Main Breaks and Repairs

The average water main break takes five to seven hours to complete the job. To report a Water Main Break, please contact the Water Utilities Division at 972-237-8400 or waterdispatch@gptx.org.

Water Utilities Staff

Brister Merritt
Water Utility Operations Manager
Email: bmerritt@gptx.org
Phone: 972-237-8410

Otilia Law
Water Operations Superintendent – Production & Infrastructure
Email: olaw@gptx.org
Phone: 972-237-2041

Stephanie Brantley
Customer Care Rep
Email: sbrantley@GPTX.org
Phone: 972-237-8404

Report a Problem

Report Water Leaks and Sewer Blockages: Call 972-237-8400 (24-Hour Emergency Line) or Report Online

Request Line Locates: 972-237-8400

Report Water Restriction Violations During Regular Business Hours: 972-237-8296

Report Water Restriction Violations After Hours: 972-237-8400