To sign up for new residential water service, complete the following application by phone (972-237-8200), fax (972-237-8206) or in person. 

Security deposits are required on all water accounts. The deposit must be paid before water service will be activated. When your deposit is paid before 3:00 p.m. water will be turned on the next business day, after 3:00 p.m. will be two business days later. Service orders are worked Monday-Friday.

In order to avoid a delay in service, please be sure that all water connections are in the off position.

Our servicemen will allow approximately 10 gallons to pass through the meter before declaring an Open Line. If he is unable to leave the water on, a notice will be left on your door and it will be necessary to call our office and schedule an appointment to meet the serviceman. If calling before 3:00 p.m., the next available time our serviceman will be in your area will be the following work day. After 3 p.m. the service will be delayed 2 working days.

A service charge may be applied for multiple trips.

Some things commonly overlooked especially in homes that have been vacant:

  • Dishwasher connections
  • Washer connections
  • Ice maker connections
  • Outside Faucets
  • Hot water heater pressure relief valves (if empty)
  • Sprinkler systems
  • Toilets