To sign up for new residential water service:

Apply in Person

Visit the City of Grand Prairie Utility Customer Service at 300 W Main St., Grand Prairie, TX 75050.

Apply by Phone

Call our Customer Care Center at 972-237-8200.

Apply Online

Security Deposits

Security deposits are required on all water accounts. The deposit must be paid before water service will be activated. When your deposit is paid water will be turned on the next business day.  Service orders are worked Monday-Friday.

In order to avoid a delay in service, please be sure that all water connections are in the off position.

Our service technician will allow approximately 10 gallons to pass through the meter before declaring an Open Line. If he is unable to leave the water on, a notice will be left on your door and it will be necessary to call our office and schedule an appointment to meet the service technician. Additional fees will apply for multiple trips. If calling before 3:00 p.m., the next available time our service technician will be in your area will be the following work day. After 3:00 p.m. the service will be delayed 2 working days.

Some things commonly overlooked especially in homes that have been vacant:

  • Dishwasher connections
  • Washer connections
  • Ice maker connections
  • Outside Faucets
  • Hot water heater pressure relief valves (if empty)
  • Sprinkler systems
  • Toilets