Notice: Longer Than Usual Wait Times for Utility Customer Service

Wait times for phone inquiries may be longer than 30 minutes at certain periods of the day. For quicker assistance, please email us at NewPortal_Info@gptx.org. If you have your previous 12-digit account number, you may use the “Find my Account Number” link at paywaterbill.gptx.org to retrieve your new 7-digit account number and register for the new portal.

paywaterbill.gptx.org

New Water Utility Customer Portal

Published on June 09, 2025

The City of Grand Prairie's new and improved Water Utility Customer Portal is live!

All-in-One Portal: Easily view your billing statements, account details, water usage and more—all in one convenient place.
Easy Payment Options: Pay your bill anytime, anywhere from your computer or mobile device.
Quick Access to Forms & Info: Find important documents and resources with just a few clicks.

We are constantly looking for ways to improve your experience, and we’re excited to introduce you to many new features!

View more information about our fantastic new payment system!