Medical Extras

The extra medical programs listed below are available to retirees and their family members enrolled in the City’s medical plan.

MDLive

Virtual Health is provided by MDLive under BlueCross BlueShield of Texas (BCBSTX). MDLive offers on-demand and scheduled telehealth visits for non-emergency medical and mental health services, including virtual primary and urgent care, dermatology, psychiatry, and therapy. Doctors and therapists are available via phone or video. Visits are at no cost to you.

Lantern

Bundled surgery benefits are provided by Lantern. Lantern provides a personalized surgery concierge experience with dedicated care advocates, as well as access to high-quality care through a network of providers. Lantern combines services related to specific surgical procedures and bundles them under a single payment, which results in a more personalized experience and a cost savings — with reduced or no cost to you.

Teladoc Health

Chronic Condition Management is provided by Teladoc Health. Teladoc Health provides virtual personalized support for diabetes, hypertension, mental health, and weight management. Participants receive connected devices, expert coaching, and integrated digital tools to improve health — and it’s at no cost to you.

Hinge Health

Virtual physical therapy is provided by Hinge Health. Hinge Health provides personalized, virtual physical therapy for musculoskeletal pain (back, joint, and muscle pain) through a mobile app, offering care plans and support from physical therapists and health coaches. This is at no cost to you.

Airrosti

Pain and injury treatment is provided by Airrosti. Airrosti is a non-surgical rapid recovery treatment program designed to eliminate pain and soft tissue injuries over 3–4 visits. Airrosti offers both in-person and virtual care. Under the HDHP, visits are subject to deductible and coinsurance. Under the Copay Plan, visits are a $20 copay per visit.