Grand Prairie residents affected by COVID-19 may be eligible for assistance with water bill payments. Learn more about COVID-19 Emergency Assistance for Grand Prairie Residents.
Ways to Pay for Water Bill:
Pay by Phone: 972-237-4545
Pay by Drive-Thru: Available Monday - Friday: 8 AM to 5 PM
City of Grand Prairie Water Utilities Department
300 W. Main Street
Grand Prairie, TX 75050
Pay by Mail:City of Grand Prairie Water Utilities
PO Box 534045
Grand Prairie, TX 75053
To sign up for new Residential Water Service:
Apply by Phone: Call our Customer Care Center at 972-237-8200.
Apply in Person: Visit the City of Grand Prairie Utility Customer Service at 300 W Main St., Grand Prairie, TX 75050.
Security deposits are required on all water accounts. The deposit must be paid before water service will be activated. When your deposit is paid water will be turned on the next business day. Service orders are worked Monday-Friday.
In order to avoid a delay in service, please be sure that all water connections are in the off position.
Our service technician will allow approximately 10 gallons to pass through the meter before declaring an Open Line. If he is unable to leave the water on, a notice will be left on your door and it will be necessary to call our office and schedule an appointment to meet the service technician. Additional fees will apply for multiple trips. If calling before 3:00 p.m., the next available time our service technician will be in your area will be the following work day. After 3:00 p.m. the service will be delayed 2 working days.
Some things commonly overlooked especially in homes that have been vacant:
- Dishwasher connections
- Washer connections
- Ice maker connections
- Outside faucets
- Hot water heater pressure relief valves (if empty)
- Sprinkler systems
Before you can be considered for a leak adjustment:
- The leak must be repaired
- You must register for H2Know and activate leak alerts
Some losses are ineligible for an adjustment:
- Theft and malfunctioning equipment
- Account received an adjustment within the most recent 12 months
The office is closed to walk-in traffic but the drive-through is open Monday through Friday 8:00 a.m. to 5:00 p.m.