City of Grand Prairie buildings closed to the public due to COVID-19. Get the latest information...

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Office Hours:

The office is closed to walk-in traffic but the drive-through is open Monday through Friday 8:00 a.m. to 5:00 p.m.

Emergency Contact

Reporting a water leak, sewer blockage or main break:

During normal business hours, report online.

If after hours, call the 24-hour emergency line at 972-237-8400.

Frequently Asked Questions

Why is my water bill so high?

What can I do to save money on my water bill?

Why does the water taste different? 

What is the brief sulfur smell in the water?