Title VI Complaints
Notifying the Public of Rights Under Title VI
The City of Grand Prairie (The Grand Connection) operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Grand Prairie (The Grand Connection).
For more information on the City of Grand Prairie (The Grand Connection) civil rights program, and the procedures to file a complaint, please contact Walter Shumac, Director of Transportation, at 972-237-8132 or visit our Customer Service Center at 1821 S. State Highway 161 Grand Prairie, Texas 75051 between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday.
A complaint may also be filed directly with the Federal Transit Administration's Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
If information is needed in another language, contact 972-237-8546.
How to File a Title VI Complaint
Members of the public may file a signed, written complaint of the alleged discrimination. Title VI complaint forms may be accessed by clicking the link below:
Complaint forms are also available at The Grand Connection office (1821 S. State Highway 161, Grand Prairie, Texas 75051) or by calling 972-237-8546.
Listed below are the standard procedures in place to handle all Title VI complaints:
- All complaints must be filed no later than 180 days from the date of the alleged act of discrimination.
- Signed and completed complaint forms must be submitted to The Grand Connection Transit Coordinator in person or by mail. The address is:
City of Grand Prairie
The Grand Connection, Transit Manager
1821 S. State Highway 161
Grand Prairie, Texas 75051
After a complaint is received, the Transit Coordinator will acknowledge receipt of the allegation within 10 days by mail.
If the complaint is deemed incomplete, additional information will be requested by mail and the complainant will be given 30 days to submit the required information. Failure to do so may be considered good cause for a determination of no investigative merit.
Within 60 days after receiving the completed complaint, the Transit Coordinator will conduct an investigation of the allegation. Based on the information obtained, the Transit Coordinator will render a recommendation for action in a report of finding to the Director of Transportation Services. The complaint should be resolved by informal means whenever possible. Such informal attempts and their results will be summarized in the report of findings.
Notification of Final Decision
Within 90 days of receipt of the complaint, the Director of Transportation Services will notify the complainant in writing of the final decision reached, including the proposed disposition of the matter. The notification will advise the complainant of their appeal rights with TXDOT, or USDOT, if the dissatisfied with the final decision rendered by The Grand Connection. The Transit Coordinator will also provide TXDOT and USDOT with a copy of the decision and summary of findings upon completion of the investigation.
Federal Transit Administration
Complainants may also file their Title VI complaint with the Federal Transit Administration (FTA) at the following address:
Federal Transit Administration office of Civil Rights
Attention: Title VI Program Coordinator
East Building 5th Floor-TCR
1200 New Jersey Ave, SE
Washington, DC 20590