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City of Grand Prairie facilities will begin opening public access with safety precautions in place on Tuesday, May 26Get the latest information...

Billing

Be aware that water bills lag by 4 to 6 weeks. So the bill you get in September is for 4-weeks use in July through August, depending on your billing cycle. And, due to our contracts for water, for residents who use more than 20,000 gallons of water a month, the water rate jumps from $4.22/1,000 gallon to $7.57 per 1,000 gallon.

More Accurate Read Due to New Meter

Because meters may run slower as they age, when we replace them, you may see a jump in your water bill as a more accurate read occurs.

A Misread Meter

Even the most experienced and well-trained meter readers occasionally make mistakes. However, as part of Grand Prairie Water’s regular process, if a meter read is significantly outside your usage pattern, the system kicks it out and we double check it.

New Advanced Metering Infrastructure (AMI) Electronic Meters

The mechanics are the same, but AMI provides the city and customer the ability to monitor hourly usage on a daily basis.

With H2Know, you can see your actual water use online 24/7.