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Resources During COVID-19 Crisis

List of Available Resources to Grand Prairie Residents
Post Date:04/15/2020 12:30 PM

Unemployment and Workers’ Comp

Anyone who has lost their job due to coronavirus or has had to take time off to self-quarantine or care for a sick relative (and does not get paid sick time from work) may apply for UNEMPLOYMENT insurance. Information on that can be found here. Per the Workforce Commission, “a delay in filing will not impact the benefits you receive, your benefits are tied to your date of layoff, not filing date.” Anyone whose job has brought them into direct contact with someone with coronavirus (for instance, a first responder or a health care worker) and has become ill or is required to quarantine can file for WORKERS’ COMP. File for that here. If you or a friend or family member are out of work, the Texas Workforce Commission provides support services as well.

Career / Job Resources

Work in Texas

Job-seekers may visit to search for opportunities in the area.

Goodwill Job Connection Center

You can email Goodwill at with your name, city/zip code, contact number and any additional information. A Goodwill Job Connection Center Manager or Specialist will contact you directly and set up an appointment for virtual employment services.

North Texas Food Bank

The North Texas Food Bank has partnered with Shift Share to employ workers who have suffered from lost income as a result of the Coronavirus’ impact on the economy.

Workforce Solutions for Tarrant County Residents

WSTC JOBS NOW! 2020 Page - We know that right now there is a growing need for work in our community. As Employers are contacting us with immediate job openings we are posting them to this page. Visit it at:

Employers who want to get involved: If you are an employer who would like to have your openings added to our JOBS NOW! 2020 page, send our Business Services Team a message at:

We continue to add jobs daily. Make sure you check out each post but here are a few highlights:

  • We have partnered with many great employers on this initiative. Some of them include: Amazon, AutoZone, CVS Health, Delaware North, DFW Airport, FedEx Ground, Integrated Machinery Solutions, Klein Tools, PrintPack, Small Business Administration, Southern Champion Tray, Texas Workforce Commission, Walmart, etc.

Paying Utilities

Grand Prairie Water Service

Grand Prairie Water Utilities has suspended water service disconnects until further notice. Customers who are financially impacted by COVID-19, should contact Water Customer Service at 972-237-8200 to make payment arrangements. 

Electricity Relief Plan

Under a new program called the COVID-19 Electricity Relief Plan, the Public Utility Commission of Texas has ordered all Retail Electric Providers to immediately offer a deferred payment plan to any residential customer who requests it. Retail electric providers must also suspend disconnections for residential customers who have been added to the state’s unemployment and low-income list due to the effects of COVID-19. To enroll, contact the state’s low-Income list administrator at 866-454-8387. Their call center is open 24/7. If you do not qualify for the state’s unemployment and low-income list, contact your individual service provider’s customer service line for alternate assistance options for your plan.


On March 14, Atmos Energy announced it would temporarily suspend disconnections for all Atmos Energy customers. If you have questions related to your gas bill, please contact Atmos Energy at 888-286-6700. If you need assistance paying your bill and are not already enrolled to receive assistance through Atmos Energy’s Sharing the Warmth program, please call 211 to find a Share the Warmth non-profit partner or visit:


All AT&T consumer home internet wireline customers, as well as Fixed Wireless Internet, can use unlimited internet data. Additionally, AT&T will continue to offer internet access for qualifying limited income households at $10 a month through our Access from AT&T program. They have expanded eligibility to Access from AT&T to households participating in the National School Lunch Program and Head Start. Additionally, they offering new Access from AT&T customers two months of free service. AT&T is redirecting more resources to provide communication services and tools for first responders, health care professionals, educators and other essential customers. This additional support will help ensure these customers can continue providing critical support to the country and their communities, particularly to first responders using the FirstNet network.

Charter Communications

Charter Communications is offering free access to Spectrum Broadband and Wi-Fi for 60 days for new K-12 and College Student households. Residents should call: 1-844-488-8395. Charter is also working with school districts to ensure that communication is provided about the free wi-fi; Charter continues to offer Spectrum Assist for households without school-aged children; Charter is also opening its Wi-Fi hotspots for public use.

Food & Grocery Assistance

Teas Education Agency (TEA)

Texas Education Agency (TEA) has created the Texas Students Meal Finder Map to help people locate closed schools that are currently serving meals. The map includes a list of schools, and their addresses and service times, which can be searched by address at:

North Texas Food Bank

North Texas Food Bank has shifted to box distribution model with partner agencies. Food4Kids and School Pantry programs remain fully functional, and they are partnering with the City to deliver snack/hydration kits to the homeless. North Texas Food Bank Mobile Pantry will be making stops in select communities April 1 through 17. Visit the North Texas Food Bank website for upcoming dates and locations. 

Salvation Army Drive-Through Grocery Services

In response to a once-in-a-lifetime pandemic, The Salvation Army of North Texas is operating 13 drive-through grocery service locations in Collin, Dallas, Denton, Ellis and Tarrant counties to support families experiencing a loss in income or lowered wages due to the coronavirus outbreak. To serve anyone that presents a need, income verification and other typical requirements for assistance have been suspended. Food pantries will continue to operate without disruption. To find a list of drive-through grocery service locations and hours of operations, please visit

SPCA - Dog Food

Any family, community organization or rescue group who needs help with dog food; may reach out to Ninfa Beltran with the SPCA at who will be coordinating and facilitating the distribution of dog food.

Financial Assistance

The IRS has deferred the federal tax filing deadline to July 15th. Find more information on Coronavirus tax relief here. The U.S. Department of Treasury has a list of financial resources for consumers. Residents can call 211 and give their zip code for a list of local financial and in-kind resources available in their area.

Mortgage / Housing Assistance

Suspension of Evictions

Information about the initial order suspending evictions, is available in English and Spanish at: Email: | Call: 214-653-6563 or 833-743-0072* *Please note the hotline calls are being monitored by the Dallas County Unincorporated Services Department (in case callers receive their voicemail).

Department of Housing and Urban Development

The Department of Housing and Urban Development is providing immediate relief to renters and homeowners until the end of April. View the Department of Housing and Urban Development (HUD) website for more information.

Federal Housing Finance Agency

The Federal Housing Finance Agency (FHFA) also announced that it would suspend foreclosures and evictions for homeowners with mortgages backed by Fannie Mae or Freddie Mac.

Childcare / Education Resources

Texas Workforce Commission

The Texas Workforce Commission’s subsidized childcare program is making changes to their requirements in light of the COVID-19 crisis. Please check their website regularly for announcements coming soon.

Grand Prairie Parks, Arts & Recreation Department

Grand Prairie Parks, Arts & Recreation Department is offering daily activities, games and more. View Grand Prairie Parks Virtual Programming.

Grand Prairie Public Library System

The Grand Prairie Public Library System is issuing library cards online, by phone and by email. Loan periods are being extended, and digital resources are available at  The library offers early literacy tips and recorded and live classes daily on Facebook.

Mental Health Resources

Texas Department of Health and Human Services

The Texas Department of Health and Human Services has extensive resources available for mental health support, including those facing a mental health crisis.

North Texas Behavioral Health Authority (NTBHA)

It is normal to feel stress, anxiety, grief, and worry during times of public crisis. North Texas Behavioral Health Authority (NTBHA) has developed a dedicated COVID-19 mental health support line available to our system of care to provide trauma informed support and psychological first aid to those experiencing stress and anxiety during this time of crisis.  This dedicated line will provide relief to our traditional crisis line while providing the necessary support within our community as we work through this specific crisis. The NTBHA COVID-19 Mental Health Support line can be reached at, 833-251-7544. Individuals who contact the COVID-19 support line needing a higher level of care will be transferred directly to our traditional 24/7 NTBHA crisis line at, 866-260-8000

Metrocare Coronavirus Support Line

The Metrocare Coronavirus Support Line is available during our normal business hours Monday through Friday for those Dallas County residents experiencing high anxiety or depression during these turbulent times. Metrocare’s professionals will assist individuals in accessing our mental health services and provide referrals for other services that may be needed. The Metrocare Coronavirus Support Line for Dallas County is 214-743-1215.

North Texas Behavioral Health Authority

Individuals can contact the 24/7 COVID-19 Mental Health Support Line at 833-251-7544. Those needing support outside of the COVID-19 crisis can still contact our NTBHA 24/7 Crisis Line at 866-260-8000.

National Support Lifelines

National Suicide Prevention Lifeline - 1 (800) 273-8255

Suicide Crisis Center - 24 hours - (214) 828-1000

Crisis Text Line - Text the word HOME to 741741

Crisis Text Line - Special keyword for students of color - Text the word STEVE to 741741

Domestic Violence Survivor Resources

Futures Without Violence has compiled useful references, including for community-based advocates and health providers.

The work of the National Domestic Violence Hotline is crucial in times like these, and has 24/7 online chat in addition to their hotline number and excellent safety planning resources.

NNEDV’s own offers an online legal hotline in addition to plain-language information for victims of abuse.

Student Loans Deferment

The US Department of Education has suspended federal student loan payments and waived interest. The Office of Federal Student Aid has specific details.

How to Help

Vendors who can provide PPE and disinfecting supplies please contact

How to help front-line responders:

If you are a nurse or physician wanting to offer assistance, contact

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