COVID-19 General & Business Recovery Hotline 972-237-4465. Call between 8 a.m. and 5 p.m. Monday - Friday.

City of Grand Prairie facilities will begin opening public access with safety precautions in place on Tuesday, May 26Get the latest information...

The Water Distribution Division shall reliably provide – in a safe, timely, knowledgeable and courteous manner – an adequate supply of quality water under sufficient pressure in order to meet all customer demands for drinking, personal hygiene and fire protection. To protect the environment and health of the residents, commercial customers and visitors of the City of Grand Prairie, the Wastewater Collection Division shall provide:

  • Reliable and sanitary wastewater collection
  • Timely response to emergency situations
  • Compliance with state and federal laws in courteous, knowledgeable and safe manner
Line Locates / Call Before You Dig
Water Leaks / Sewer Issues
Water Restrictions & Violations
Water Main Breaks and Repairs
Water Utilities Staff

Monitor and Manage Water Usage

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Monitor and manage water usage on H2Know, an online customer portal accessible from both personal computers and mobile devices.

H2Know allows residents to receive automatic alerts of higher than normal usage, monitor usage patterns and establish a monthly budget based on precise meter readings.

Register at


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