City of Grand Prairie | 317 W College St. | P.O. Box 534045 | Grand Prairie, TX 75053 | Phone 972-237-8000
Our Secrets to Success (Intro), (Pages 1-3)
Our City, Our Mission, Our Vision (Pages 4-9)
Our Values (Pages 10-11)
Our Customers (Pages 12-13)
How We Create Raving Fans (Pages 14-39)
We Value Service (Pages 40-43)
We Value People (Pages 44-45)
We Value Integrity (Pages 46-47)
Creating and Managing the Experience
(Pages 48-53)
Conclusion (Pages 54-60)
Our Mission
To create raving fans by delivery world class service.
Our Vision
To be a world class organization and city in which people want to live, have a business or just come visit. To be a city people talk about because of our:
- High quality of life
- Extreme commitment to world class service
- Diversity, inclusiveness
- Values
- Programs
- Attractions
- Facilities
- Innovative actions
- City staff
- Commitment to public safety
- Commitment to our environment
Our Values
Our Customers
- The citizens
- Our businesses
- Our visitors
- Each other
Our Culture is to Create Raving Fans by:
- Being aggressively friendly
- Being intuitive
- Being timely
- Being detailed
- Being consistent
- Being caring
- Being respectful
- Being knowledgeable
- Being personal
- Creating confidence
- Delivering with a great attitude
Why We're Here to Create Raving Fans...
We're here to provide the highest and best service to our residents, businesses and visitors. Our work improves quality of life, builds pride and makes Grand Prairie more desirable as a safe place to live, work and visit.