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Office-by-Office Guide

City of Grand Prairie | 317 College St. | P.O. Box 534045 | Grand Prairie, Texas 75050 | Phone: 972-237-8000

Office-by-Office Guide

Click here for the A-Z listing of city services.

ACCOUNTING
972-237-8092
972-237-8080 Fax
317 W College

  • Prepares checks for various purchasing accounts
  • Prepares payroll checks
  • Answers questions regarding financial/expense reports
  • Handles questions from vendors and departments about the status of payments
  • Disburses Section 8 subsidy checks
  • Makes corrections to revenues and expenses
  • Provides grant-related financial information
  • Answers fixed assets questions
  • Liaison to independent auditors

ADMINISTRATION
See CITY MANAGER’S OFFICE

AIRPORT

972-237-7591
972-336-0414 Fax
3116 S Great Southwest Parkway 

  • Operates a 4,000 foot lighted runway with approximately 100,000 take offs/landings annually
  • Sells aviation fuel
  • Leases hangars and tie downs
  • Air Traffic Control Towers operates 7 a.m.-9 p.m.-CDT and 8 a.m.-6 p.m.-CST

ANIMAL SERVICES – PRAIRIE PAWS
972-237-8575
972-237-8579 Fax
2222 W Warrior Trail

  • Investigates animal bites 
  •  Promotes dog and cat adoptions
  • Provides free pet I.D. tags 
  •  Enforces rabies ordinance 
  •  Removes dead animals 
  •  Issues exotic pet permits 
  •  Rescues injured or sick animals
  • Investigates stray cat and dog problems
  •  Assists with loose livestock 
  •  Investigates dangerous animal complaints 
  •  Operates Pet Lost and Found 
  •  Provides animal care information 
  •  Loans out free pet care video 
  •  Assists with nuisance wildlife information/trapping

BENEFITS (employee),
See HUMAN RESOURCES


BUDGET AND RESEARCH
972-237-8239
972-237-8273 Fax
200 W Main

  • Administers city’s budget and research functions
  • Prepares, monitors and reviews the City’s operating and capital projects budgets

BUILDING INSPECTIONS
972-237-8230
972-237-8234 Fax
206 W Church
24-hour inspection request line 972-237-8007

  • Reviews applications for Building Permits and Change of Occupancy
  • Reviews building plans 
  •  Issues building permits and conducts site inspections 
  •  Assures compliance of codes and ordinances relevant to construction of new buildings, remodels, additions and rehabilitations 
  •  Determines appropriateness for land uses and occupancies 
  •  Issues permits for special events, fences, pools, concrete work, signs, accessory buildings, gasoline storage tanks and mobile homes 
  •  Issues permits for all driveway and sidewalk construction 
  •  Oversees Code Enforcement
  • Issues Special Event Permits

BUILDING MAINTENANCE
See FACILITY SERVICES

CITY ATTORNEY
972-237-8026
972-237-8030 Fax
317 W College

  • Represents the city in litigation and adversary proceedings 
  •  Prosecutes all municipal court cases
  • Advises the City Council, City Manager and staff, and official boards and commissions of the city 
  •  Provides oral and written opinions to the City Council, City Manager and staff 
  •  Drafts legal instruments such as ordinances, resolutions, contracts, deeds and legislation
  • Claims against the city are filed with the City Attorney

CITY COUNCIL AND MAYOR
972-237-8022
972-237-8088
317 W College
The City Council has 9 members, elected for three-year terms: 

  •  Mayor 
  •  2 Council members elected at-large 
  •  6 members elected from the district in which they live
  • Sets policy for the city
  • Adopts ordinances and resolutions
  • Approves major expenditures

CITY MANAGER’S OFFICE
972-237-8012
972-237-8088 Fax
317 W College
City Manager, Tom Hart, 972-237-8010
Deputy City Manager, Tom Cox, 972-237-8016
Deputy City Manager, Anna Doll, 972-237-8033 

  • Oversees management of city departments
  • Chief Executive Officer of the city. Signs all contracts and agreements on behalf of the city. 
  •  Provides senior management of the entire city operation. All department heads report directly to either the City Manager of one of his deputies.
  • Responsible for preparation and administration of Grand Prairie’s operating budget.
  • Investigates and processes complaints and inquiries regarding operations of city departments.
  • Prepares City Council agenda
  • Oversees City Secretary
  • Makes recommendation to and advises the City Council
  • Carries out policy directives of City Council

CITY SECRETARY
972-237-8035
972-237-8088 Fax
317 W College 

  •  Records minutes of City Council meetings
  • Prepares the City Council Agenda
  • Coordinates city elections including early voting
  • Liaison to the Mayor and City Council 
  •  Maintains records of all City Council actions, city ordinances, and city contracts, deed records, public information requests, releases of lien 
  •  Provides information about:
  • City ordinances, boards and commissions
  • City Council and legislative districts

CODE ENFORCEMENT
972-237-8296
972-237-8187 Fax
201 NW 2nd Street, #150 

  •  Enforces city codes 
  •  Handles complaints regarding:
        - garage sales, also issues garage sale permits
        - high grass and weeds
        - litter including garbage, trash, debris, junk or other waste of any kind 
        - junked or inoperative cards on someone’s property (notify the police department if 
          the junked car is in the street)
        - mowing liens–Code Enforcement does not mow (individual or private property)                 
        - building and minimum housing standards
        - residential trash complaints

COMMUNICATIONS AND MARKETING
972-237-8140
972-237-8317 Fax
317 W College

  • Handles media relations for the city 
  • Produces programming and broadcasts live public meetings on city’s cable  channel/GPTV Channel 16
  • Manages one-and two-way communication between the city and its publics 
  • Manages the Tourism Division 
  • Works to improve the image of Grand Prairie
  • Oversees Historic Preservation
  • Manages city websites

CONVENTION & VISITOR’S BUREAU
See TOURISM

COURT
See MUNICIPAL COURT


CREDIT UNION
972-262-7935
972-263-5265 Fax
209 N Center

DATA PROCESSING
See INFORMATION TECHNOLOGY

DUMP
See LANDFILL


ECONOMIC DEVELOPMENT
972-237-8160
972-237-8288 Fax
317 W College 

  •  Works to attract new industry, restaurants and retail business to Grand Prairie
  • Provides information concerning Industrial Revenue Bonds, Freeport inventory tax exemption, property tax abatement, economic and demographic data, wage rates and other business data 
  •  Aids businesses in workforce training grants and programs 
  •  Works on “special development” projects
  • Retains local business in the city
  • Assists expanding companies
  • Manages Farmers Market and downtown revitalization

EMERGENCY MANAGEMENT
972-237-7595
972-237-4522 Fax
3116 S Great Southwest Parkway 

  •  Monitors weather for flash floods, violent storms and tornadoes
  • Establishes emergency shelters for disasters i.e. tornadoes or floods
  •  Operates Emergency Operations Center (EOC) during disasters to coordinate and maintain essential city services

EMPLOYMENT
See HUMAN RESOURCES


ENGINEERING AND TECHNICAL SERVICES
972-237-8141
972-237-8116 Fax
206 W Church

  • Reviews subdivision development plans 
  •  Reviews floodplain issues 
  •  Oversees major drainage projects
  • Responds to drainage complaints
  • Administers the Storm Water Utility Program
  •  Oversees the street lighting program – requests go to the Public Works Department
  • Oversees the Trinity River Common Vision Program
  • Manages capital improvement projects
  • Acquires right of way and disposes of surplus property
  •  Administers easement and right-of-way abandonment
  •  Designs streets, drainage, water and waste water systems
  •  Issues development and flood plain permits
  • Maintains plans for streets, water, wastewater and storm drainage systems

ENGINEERING INSPECTION
972-237-8138
972-237-8116 Fax
206 W Church

  • Conducts inspections and issues permits for public (city government) and private construction of streets and sidewalks, drainage, water and wastewater lines

ENGINEERING-SURVEYORS
972-237-8135

  • Conducts surveys for Capital Improvement Projects

ENVIRONMENTAL SERVICES
972-237-8055
972-237-8228 Fax
201 NW 2nd Street, #100 

  •  Monitors drinking water quality
  • Conducts mosquito control activities
  •  Issues food vendor permits
  • Issues child care facility permits
  • Conducts swimming pool inspections
  • Monitors storm water quality
  • Responds to air, noise and odor complaints
  • Conducts restaurant inspections
  •  Performs watershed monitoring
  • Issues alcoholic beverage license
  • Coordinates requests for environmental assessment
  •  Coordinates preventive health care
  • Permits septic tank, grease trap/grit pumpers waste problems
  • Assists with chemical spill remediation
  • Monitors industrial wastewater
  • Tests cross-connection control devices compliance
  • Investigates sewage and water complaints
  •  Advises citizens with hazardous waste problems
  • Oversees removal of underground storage tanks
  • Oversees Solid Waste, Landfill, Recycling, Animal Services
  • Permits and inspects natural gas drilling activities

EQUIPMENT SERVICES
972-237-8506
972-237-8507 Fax
1821 S Hwy 161

  • Maintains city vehicles and equipment 
  •  Manages citywide fuel sites
  • Manages city fuel inventory

FACILITY SERVICES
972-237-8072
972-237-8017
972-237-8599 Graffitti Hotline
972-237-8146 Fax
318 W Main

  • Oversees the repair and maintenance of city-owned facilities
  • Issues and controls access/security cards
  • Oversees pest control, janitorial, and fire alarm panels
  • Handles graffiti abatement

FINANCE
972-237-8067
972-237-8080 Fax
317 W College 

  •  Oversees Accounting, Purchasing, Tax, and Equipment Services
  • Oversees Cash and Debt Management
  • Oversees Special District Administration
  • Answers questions about property taxes, bond sales and investments
  • Manages the city’s banking services, armored car services and credit card acceptance program

FIRE
972-237-8300
972-237-8309 Fax
1525 Arkansas Lane

  • Assures compliance with fire codes and ordinances relevant to new construction of buildings, remodels, additions and rehabilitation
  • Provides fire and safety classes and presentations 
  •  Responds to fire, hazardous spill emergencies
  • Conducts fire inspections of licensed day care facilities, nursing homes and hospitals
  •  Conducts emergency siren tests the second Saturday of every month at 10 a.m.
  • Installs smoke alarms for qualifying low-income homes
  • Manages city owned and operated ambulance service and provides emergency medical services in addition to CPR classes and free blood pressure checks at fire stations
  •  Investigates cases of arson
  • Supervises any authorized controlled burning in the city

GARBAGE COLLECTION
See SOLID WASTE


HEALTH
See ANIMAL SERVICES or ENVIRONMENTAL SERVICES

GRAFFITI HOTLINE
972-237-8599


HOUSING AND NEIGHBORHOOD SERVICES
972-237-8294
972-237-8318 Fax
205 W Church Street

  • Offers subsidized government housing (H.U.D./SECTION 8)
  • Housing Quality Standards Enforcement (HQS)
  • Offers First-Time Home Buyers Assistance
  • Administers Community Development Block Grants
  • Offers supplemental loans through the Home Investment Partnership Program
  •  Acquires, rehabilitates and re-sells homes
  • Assists with Fair Housing discrimination complaints
  •  Manages 4-GOV and 4-Home home ownership programs

HUMAN RESOURCES
972-237-8192
972-237-8286 Fax
318 W Main 

  •  Administers City’s recruitment and retention programs 
  •  Administers employee benefits and compensation 
  •  Coordinates city training programs
  • Administers job classification, pay plans and HRIS
  •  Administers Civil Service compliance 
  •  Administers risk management, workers compensation, liability insurance
  • Coordinates leave management, FMLA
  • Handles employee relations matters
  • Administers the City’s recognition programs
  • Handles unemployment insurance
  • Maintains employee personnel records
  • Coordinates employee wellness program

INFORMATION TECHNOLOGY
972-237-8081
972-237-8161 Fax
317 W College

  • Handles data processing needs for city departments
  • Orders and maintains PC and mainframe hardware and software for city departments
  • Orders and maintains phone related items, voice mail and new employee phone training

INTERNAL AUDIT
See MANAGEMENT SERVICES


JOBS
See HUMAN RESOURCES
JOB INFORMATION LINE
972-237-8190


KEEP GRAND PRAIRIE BEAUTIFUL
972-237-8152
972-237-8116 Fax
206 W Church

  • Oversees Adopt-A-Street Program
  • Oversees beautification programs such as littler control, Trash-Offs, clean-up drives, Weed and Seed, Green & Clean Campus program 
  •  Affiliate of Keep Texas Beautiful and Keep America Beautiful
  • Partners with Grand Prairie Independent School District, Chamber of Commerce and neighborhood associations to improve the city’s appearance

LANDFILL (SOLID WASTE)
972-237-4550
972-237-1659
1102 MacArthur 

  •  Accepts household and commercial solid waste Monday-Saturday, 7:30 a.m. to 5:00 p.m. (unless bad weather)
  • Residents with a current water bill (issued within 60 days) and drivers license are allowed one free pick-up or single axle trailer load per month. A fee of $3 will be charged for each additional load. Residential debris only. This includes:
        - Personal household garbage
        - Furniture and appliances (No construction materials)
        - Brush, trash, fencing, carpeting
  • Construction and commercial materials and double-axle trailers are charged by the ton at a rate of $32/ton, with a $32 minimum charge.
  • Auto and pickup tires are accepted for a fee of $1 per tire, truck tires are accepted for $5 per tire, tractor tires are accepted for $10 per tire. 
  •  Livestock may be disposed for $15 per animal 
  •  Remediated soils are accepted for $32 per ton or $8 per cubic yard

LEGAL SERVICES
See CITY ATTORNEY


LIBRARY – MAIN LIBRARY
972-237-5700
972-237-5750 Fax
901 Conover Drive
972-237-5702 Administration
972-237-5701 Reference

LIBRARY – WARMACK BRANCH
972-237-5770
972-237-5779 Fax
760 Bardin Road
972-237-5775 Administration
972-237-5772 Reference

LIBRARY – SHOTWELL BRANCH
972-237-7540
972-237-7548 Fax
2750 Graham Street

  • The libraries offer reading, educational and reference materials, including:
        - wireless access to the internet with print capability
        - cassettes, compact discs, videocassettes, and DVDs
        - newspapers and magazines
        - photocopying
        - genealogy and local history collection
        - computers available for word processing, spreadsheets, internet, etc.
        - books on tape, books on cd, downloadable audiobooks

MANAGEMENT SERVICES
972-237-8275
972-237-8479 Fax
318 W Main 

  •  Assesses effectiveness of Internal Controls, accuracy of financial records, and efficiency and effectiveness of operations

MAYOR
See CITY COUNCIL AND MAYOR


MUNICIPAL COURT
972-237-8600
972-237-8625 Fax
200 W Main

  • Accepts fine payments, sets trial dates and provides options (community service) for traffic tickets and city ordinance violations
  • Processes and serves warrants
  • Offers defensive driving courses
  • Bond desk provides information on jail release
  • Conducts trials by jury and trials by judge
  • Conducts property, dangerous animal, and bond forfeiture hearings
  • Administers Community Service Program

PARKS AND RECREATION
972-237-8100
972-237-8267 Fax
326 W Main

  • The liaison for all youth sporting events
  • Oversees and manages Grand Prairie’s 52 parks and:
        -city recreation centers rental of community buildings and pavilions
        -city swimming pools senior citizen services
        -city golf courses tennis and special events

PARK AND RECREATION FACILITIES
ATHLETIC OFFICE

972-237-8109 - Field Reservations
326 W Main
Field condition/rain out information – recording 972-380-7925

CHARLEY TAYLOR RECREATION CENTER
972-264-6890
601 E Grand Prairie Road

DALWORTH RECREATION CENTER
972-264-7670
2012 Spikes

GRAND MEMORIAL GARDENS
972-237-3001
3001 S Belt Line Road

KIRBY CREEK NATURE CENTER
972-237-4035
3303 Corn Valley Road

LAKE PARKS (Joe Pool Lake)
817-467-2104 Office/Reservations
817-467-4931 Fax
3401 Ragland Road 

  •  Loyd Park – camping, day use, pavilions, trails, boat launch
  • Lynn Creek Park – day use, pavilions, boat launch 
  •  Lynn Creek Marina/Oasis Restaurant - 817-640-4200

LAKE PARKS (Joe Pool Lake)
817-467-2104 Office/Reservations
817-467-4931 Fax
3401 Ragland Road

  • Loyd Park – camping, day use, pavilions, trails, boat launch 
  •  Lynn Creek Park – day use, pavilions, boat launch
  • Lynn Creek Marina/Oasis Restaurant - 817-640-4200

PARK FACILITY RENTALS
972-237-7529
326 W Main Street

PRAIRIE LAKES GOLF COURSE
972-263-0661
3202 SE 14th
972-264-9034 Maintenance

RUTHE JACKSON CENTER
972-237-7500
3113 S Carrier Parkway

THE SUMMIT SENIOR CITIZEN CENTER
972-237-4141
2975 Esplanade

SWIMMING POOLS
Bowles 972-264-4872
McFalls 972-264-1203
Kirby (Natatorium) 972-263-8174 or 972-264-8258
The Summit 972-237-4145
Tyre 972-660-6269

TANGLE RIDGE GOLF CLUB
972-299-6837
818 Tangle Ridge Drive
972-299-9587 Maintenance
 
TENNIS
972-237-8109

TRUMAN RECREATION CENTER
972-264-6893
1501 Coffeyville Trail

UPTOWN THEATER
972-237-UPTN
120 E Main

PARKS MAINTENANCE
972-262-0071
972-642-8333 Fax 

  • Plants, trims and maintains trees and landscape beds on municipal grounds, parks and medians
  • Does not maintain or remove street trees
  • Repairs and maintains park facilities

PAYROLL
See ACCOUNTING


PERMITS
See BUILDING INSPECTIONS

PERSONNEL
See HUMAN RESOURCES


PLANNING AND DEVELOPMENT
972-237-8255
972-237-8054 after hours information
972-237-8234 Fax
206 W Church

  • Oversees Building Inspections, Code Enforcement 
  •  Provides development services to the public in long-range planning (Comprehensive) and short-range planning (Current) 
  •  Comprehensive Planning is responsible for:
        -Development of Comprehensive Plan
        -Land use studies
        -Annexation coordination
        -Population projections
        -Census data and analysis
        -Activity reports on future developments
  • Current Planning handles:
        -Zoning and platting requests
        -Specific use permits
        -Site plan review
        -Variance requests from the Unified Development Code

POLICE
972-237-8790
911 (Emergency only)
972-237-8744 Fax Records
972-237-8953 Fax Jail
972-237-8759 Fax CID
972-262-2939 Fax Training
972-237-8714 Fax Administration
1525 Arkansas Lane 

  •  Provides all Public Safety Dispatch
  • Maintains all criminal records
  • Provides computer support for Police, Fire and Municipal Court
  •  Manages the city-wide communications system
  •  Operates the City Jail and City Auto Pound
  • Maintains the alarm system, both in permits and false alarms
  • Organizes Neighborhood Watch 
  •  Handles Crime Prevention
  • Offers Citizens Police Academy
  • Issues solicitor / vendor permits

POLICE SUBSTATIONS
Northeast Police 972-237-7545
Southeast Police 972-237-8900
Southwest Police 972-206-1640

PUBLIC INFORMATION
See COMMUNICATIONS AND MARKETING


PUBLIC WORKS
972-237-8154 or 972-237-8141
972-237-8116 Fax
206 W Church

  • Responsible for operations of the Public Works Administration, Engineering Development, Streets, Signs, Signals, Marking, Street Lighting, Water Utilities, Utility Customer Services
  •  Storm Water Utility Program

PUMP HOUSE
See WATER DISTRIBUTION


PURCHASING
972-237-8269 Information Line
972-237-8265 Fax
318 W Main

  • Facilitates the procurement of goods and services, in compliance with local, state and federal laws and policies, for all departments (Exceptions are: Public Works construction and most professional services)
  • City’s Vendor/Bid List maintained at www.bidsync.com
  • Administers city’s Procurement Card Program
  • Oversees disposition of City Surplus Property

RECORDS MANAGEMENT
972-237-8276
972-237-8479 Fax
318 W Main 

  •  Ensures the city’s records are maintained in accordance with state law with the assistance of city departments

RECYCLING
See SOLID WASTE


SOLID WASTE
972-237-4550
972-237-1659 Fax
1102 MacArthur

  • Oversees recycling and provides drop-off recycling collection centers
  •  Features residential household recycling collection
  • Offers Master Composter programs
  •  Offers waste reduction audits and classes
  •  Provides Don’t Bag It information
  •  Offers recycling educational presentations
  •  Oversees environmental volunteer programs
  •  Maintains Clean City certification
  • Manages waste collection contracts and franchise
  •  Operates city-owned 600 ton per day Type I landfill
  • Oversees street sweeping, litter collection and illegal dumping contracts
  •  Oversees Keep Grand Prairie Beautiful program
  •  Brush must be cut and stacked—maximum length 4 feet, maximum height 3 feet, maximum weight 50 pounds. Large items such as furniture and appliances can be picked up on regular trash days. Call metro 817-261-8812 for assistance.

RISK MANAGEMENT
See HUMAN RESOURCES

SECTION 8 HOUSING ASSISTANCE
972-237-8176
972-237-8318
205 W Church 

  •  Offers subsidized government housing assistance
  • Administers Family Self-Sufficiency Program

SEWER
See UTILITY CUSTOMER SERVICES

STORM WATER UTILITY
See ENGINEERING

972-237-8137

STREETS
972-237-8525
972-237-8533 Fax
1821 S Hwy 161 

  •  Maintains general street and drainage systems
  • Repairs streets, curbs and gutters
  •  Handles minor drainage problems

STREET SWEEPING
See SOLID WASTE

972-237-8147

STREET LIGHTING
See ENGINEERING

972-237-8156

SWITCHBOARD
972-237-8000
317 W College

TAX
214-653-7811
525 W Pioneer Parkway

  • Dallas, Tarrant and Ellis County property taxes are collected on behalf of the city of Grand Prairie by Dallas County

TOURISM
972-263-9588
972-642-4350 Fax
2170 N Belt Line Road

  • Promotes the city, its hotels, attractions and events as tourist destinations
  • Provides information about local and state tourist attractions to visitors
  • Partners with other cities, Convention & Visitor Bureaus, and venues to attract tourists

TRAFFIC OPERATIONS AND MAINTENANCE
972-237-8561
972-237-8540 Fax
1821 S Hwy 161

  • Installs and maintains traffic signals and warning flashers
  • Installs and maintains traffic signs 
  •  Installs and maintains pavement markings

TRANSPORTATION SERVICES
972-237-8139
972-237-8116 Fax
206 W Church

  • Plans for current and future traffic needs
  • Plans for future street needs and maintains current streets
  • Plans the placement of speed limits, stop signs, no parking signs and speed humps
  • Traffic signal design / installation, signal communication design / installation, and signal timing plan development
  • Coordinates with Texas Department of Transportation on highway projects
  •  Coordinates with school pedestrian safety programs
  •  Obtains traffic counts
  • Provides transportation for senior adults and individuals with disabilities 972-237-8546
  • After hours transportation for seniors and physically challenged individuals 972-237-8546

WATER BILLS
972-237-8200
972-237-8206 Fax
317 W College

  • Bills and collects for water services
  • Establishes new water services and disconnects water services
  •  Responds to billing inquiries over the phone, at the drive through or at the Service Counter
  • Reads and maintains water meters
  •  Administers miscellaneous billing and reconciles returned checks
  •  Performs mail functions for all departments
  •  Administers water and wastewater rates

UTILITY WAREHOUSE
972-237-8440
317 N Belt Line Road

WATER UTILITIES
972-237-8400 or 972-237-8413
972-237-8412 Fax
620 Small Hill

  • Maintains general water and wastewater systems
  •  Repairs fire hydrants
  •  Repairs water lines
  •  Responds to low water pressure
  •  Responds to odor problems in water
  •  Locates water lines and wastewater lines
  • Installs water and wastewater taps
  • Repairs manholes
  • Responds to plugged wastewater lines
  • Responds to overflowing manholes





Last updated: 9/30/2014 10:02:05 AM