City of Grand Prairie | 317 College St. | P.O. Box 534045 | Grand Prairie, Texas 75050 | Phone: 972-237-8000
Office-by-Office Guide
Click here for the A-Z listing of city services.
ACCOUNTING
972-237-8092
972-237-8080 Fax
317 W College
- Prepares checks for various purchasing accounts
- Prepares payroll checks
- Answers questions regarding financial/expense reports
- Handles questions from vendors and departments about the status of payments
- Disburses Section 8 subsidy checks
- Makes corrections to revenues and expenses
- Provides grant-related financial information
- Answers fixed assets questions
- Liaison to independent auditors
ADMINISTRATION
See CITY MANAGER’S OFFICE
AIRPORT
972-237-7591
972-336-0414 Fax
3116 S Great Southwest Parkway
- Operates a 4,000 foot lighted runway with approximately 100,000 take offs/landings annually
- Sells aviation fuel
- Leases hangars and tie downs
- Air Traffic Control Towers operates 7 a.m.-9 p.m.-CDT and 8 a.m.-6 p.m.-CST
ANIMAL SERVICES – PRAIRIE PAWS
972-237-8575
972-237-8579 Fax
2222 W Warrior Trail
- Investigates animal bites
- Promotes dog and cat adoptions
- Provides free pet I.D. tags
- Enforces rabies ordinance
- Removes dead animals
- Issues exotic pet permits
- Rescues injured or sick animals
- Investigates stray cat and dog problems
- Assists with loose livestock
- Investigates dangerous animal complaints
- Operates Pet Lost and Found
- Provides animal care information
- Loans out free pet care video
- Assists with nuisance wildlife information/trapping
BENEFITS (employee),
See HUMAN RESOURCES
BUDGET AND RESEARCH
972-237-8239
972-237-8273 Fax
200 W Main
- Administers city’s budget and research functions
- Prepares, monitors and reviews the City’s operating and capital projects budgets
BUILDING INSPECTIONS
972-237-8230
972-237-8234 Fax
206 W Church
24-hour inspection request line 972-237-8007
- Reviews applications for Building Permits and Change of Occupancy
- Reviews building plans
- Issues building permits and conducts site inspections
- Assures compliance of codes and ordinances relevant to construction of new buildings, remodels, additions and rehabilitations
- Determines appropriateness for land uses and occupancies
- Issues permits for special events, fences, pools, concrete work, signs, accessory buildings, gasoline storage tanks and mobile homes
- Issues permits for all driveway and sidewalk construction
- Oversees Code Enforcement
- Issues Special Event Permits
BUILDING MAINTENANCE
See FACILITY SERVICES
CITY ATTORNEY
972-237-8026
972-237-8030 Fax
317 W College
- Represents the city in litigation and adversary proceedings
- Prosecutes all municipal court cases
- Advises the City Council, City Manager and staff, and official boards and commissions of the city
- Provides oral and written opinions to the City Council, City Manager and staff
- Drafts legal instruments such as ordinances, resolutions, contracts, deeds and legislation
- Claims against the city are filed with the City Attorney
CITY COUNCIL AND MAYOR
972-237-8022
972-237-8088
317 W College
The City Council has 9 members, elected for three-year terms:
- Mayor
- 2 Council members elected at-large
- 6 members elected from the district in which they live
- Sets policy for the city
- Adopts ordinances and resolutions
- Approves major expenditures
CITY MANAGER’S OFFICE
972-237-8012
972-237-8088 Fax
317 W College
City Manager, Tom Hart, 972-237-8010
Deputy City Manager, Tom Cox, 972-237-8016
Deputy City Manager, Anna Doll, 972-237-8033
- Oversees management of city departments
- Chief Executive Officer of the city. Signs all contracts and agreements on behalf of the city.
- Provides senior management of the entire city operation. All department heads report directly to either the City Manager of one of his deputies.
- Responsible for preparation and administration of Grand Prairie’s operating budget.
- Investigates and processes complaints and inquiries regarding operations of city departments.
- Prepares City Council agenda
- Oversees City Secretary
- Makes recommendation to and advises the City Council
- Carries out policy directives of City Council
CITY SECRETARY
972-237-8035
972-237-8088 Fax
317 W College
- Records minutes of City Council meetings
- Prepares the City Council Agenda
- Coordinates city elections including early voting
- Liaison to the Mayor and City Council
- Maintains records of all City Council actions, city ordinances, and city contracts, deed records, public information requests, releases of lien
- Provides information about:
- City ordinances, boards and commissions
- City Council and legislative districts
CODE ENFORCEMENT
972-237-8296
972-237-8187 Fax
201 NW 2nd Street, #150
- Enforces city codes
- Handles complaints regarding:
- garage sales, also issues garage sale permits
- high grass and weeds
- litter including garbage, trash, debris, junk or other waste of any kind
- junked or inoperative cards on someone’s property (notify the police department if
the junked car is in the street)
- mowing liens–Code Enforcement does not mow (indiv. or private prop.)
- building and minimum housing standards
- residential trash complaints
COMMUNICATIONS AND MARKETING
972-237-8140
972-237-8317 Fax
317 W College
- Handles media relations for the city
- Produces programming and broadcasts live public meetings on city’s cable channel/GPTV Channel 16
- Manages one-and two-way communication between the city and its publics
- Manages the Tourism Division
- Works to improve the image of Grand Prairie
- Oversees Historic Preservation
- Manages city websites
CONVENTION & VISITOR’S BUREAU
See TOURISM
COURT
See MUNICIPAL COURT
CREDIT UNION
972-262-7935
972-263-5265 Fax
209 N Center
DATA PROCESSING
See INFORMATION TECHNOLOGY
DUMP
See LANDFILL
ECONOMIC DEVELOPMENT
972-237-8160
972-237-8288 Fax
317 W College
- Works to attract new industry, restaurants and retail business to Grand Prairie
- Provides information concerning Industrial Revenue Bonds, Freeport inventory tax exemption, property tax abatement, economic and demographic data, wage rates and other business data
- Aids businesses in workforce training grants and programs
- Works on “special development” projects
- Retains local business in the city
- Assists expanding companies
- Manages Farmers Market and downtown revitalization
EMERGENCY MANAGEMENT
972-237-7595
972-237-4522 Fax
3116 S Great Southwest Parkway
- Monitors weather for flash floods, violent storms and tornadoes
- Establishes emergency shelters for disasters i.e. tornadoes or floods
- Operates Emergency Operations Center (EOC) during disasters to coordinate and maintain essential city services
EMPLOYMENT
See HUMAN RESOURCES
ENGINEERING AND TECHNICAL SERVICES
972-237-8141
972-237-8116 Fax
206 W Church
- Reviews subdivision development plans
- Reviews floodplain issues
- Oversees major drainage projects
- Responds to drainage complaints
- Administers the Storm Water Utility Program
- Oversees the street lighting program – requests go to the Public Works Department
- Oversees the Trinity River Common Vision Program
- Manages capital improvement projects
- Acquires right of way and disposes of surplus property
- Administers easement and right-of-way abandonment
- Designs streets, drainage, water and waste water systems
- Issues development and flood plain permits
- Maintains plans for streets, water, wastewater and storm drainage systems
ENGINEERING INSPECTION
972-237-8138
972-237-8116 Fax
206 W Church
- Conducts inspections and issues permits for public (city government) and private construction of streets and sidewalks, drainage, water and wastewater lines
ENGINEERING-SURVEYORS
972-237-8135
- Conducts surveys for Capital Improvement Projects
ENVIRONMENTAL SERVICES
972-237-8055
972-237-8228 Fax
201 NW 2nd Street, #100
- Monitors drinking water quality
- Conducts mosquito control activities
- Issues food vendor permits
- Issues child care facility permits
- Conducts swimming pool inspections
- Monitors storm water quality
- Responds to air, noise and odor complaints
- Conducts restaurant inspections
- Performs watershed monitoring
- Issues alcoholic beverage license
- Coordinates requests for environmental assessment
- Coordinates preventive health care
- Permits septic tank, grease trap/grit pumpers waste problems
- Assists with chemical spill remediation
- Monitors industrial wastewater
- Tests cross-connection control devices compliance
- Investigates sewage and water complaints
- Advises citizens with hazardous waste problems
- Oversees removal of underground storage tanks
- Oversees Solid Waste, Landfill, Recycling, Animal Services
- Permits and inspects natural gas drilling activities
EQUIPMENT SERVICES
972-237-8506
972-237-8507 Fax
1821 S Hwy 161
- Maintains city vehicles and equipment
- Manages citywide fuel sites
- Manages city fuel inventory
FACILITY SERVICES
972-237-8072
972-237-8017
972-237-8599 Graffitti Hotline
972-237-8146 Fax
318 W Main
- Oversees the repair and maintenance of city-owned facilities
- Issues and controls access/security cards
- Oversees pest control, janitorial, and fire alarm panels
- Handles graffiti abatement
FINANCE
972-237-8067
972-237-8080 Fax
317 W College
- Oversees Accounting, Purchasing, Tax, and Equipment Services
- Oversees Cash and Debt Management
- Oversees Special District Administration
- Answers questions about property taxes, bond sales and investments
- Manages the city’s banking services, armored car services and credit card acceptance program
FIRE
972-237-8300
972-237-8309 Fax
1525 Arkansas Lane
- Assures compliance with fire codes and ordinances relevant to new construction of buildings, remodels, additions and rehabilitation
- Provides fire and safety classes and presentations
- Responds to fire, hazardous spill emergencies
- Conducts fire inspections of licensed day care facilities, nursing homes and hospitals
- Conducts emergency siren tests the second Saturday of every month at 10 a.m.
- Installs smoke alarms for qualifying low-income homes
- Manages city owned and operated ambulance service and provides emergency medical services in addition to CPR classes and free blood pressure checks at fire stations
- Investigates cases of arson
- Supervises any authorized controlled burning in the city
GARBAGE COLLECTION
See SOLID WASTE
HEALTH
See ANIMAL SERVICES or ENVIRONMENTAL SERVICES
GRAFFITI HOTLINE
972-237-8599
HOUSING AND NEIGHBORHOOD SERVICES
972-237-8294
972-237-8318 Fax
205 W Church Street
- Offers subsidized government housing (H.U.D./SECTION 8)
- Housing Quality Standards Enforcement (HQS)
- Offers First-Time Home Buyers Assistance
- Administers Community Development Block Grants
- Offers supplemental loans through the Home Investment Partnership Program
- Acquires, rehabilitates and re-sells homes
- Assists with Fair Housing discrimination complaints
- Manages 4-GOV and 4-Home home ownership programs
HUMAN RESOURCES
972-237-8192
972-237-8286 Fax
318 W Main
- Administers City’s recruitment and retention programs
- Administers employee benefits and compensation
- Coordinates city training programs
- Administers job classification, pay plans and HRIS
- Administers Civil Service compliance
- Administers risk management, workers compensation, liability insurance
- Coordinates leave management, FMLA
- Handles employee relations matters
- Administers the City’s recognition programs
- Handles unemployment insurance
- Maintains employee personnel records
- Coordinates employee wellness program
INFORMATION TECHNOLOGY
972-237-8081
972-237-8161 Fax
317 W College
- Handles data processing needs for city departments
- Orders and maintains PC and mainframe hardware and software for city departments
- Orders and maintains phone related items, voice mail and new employee phone training
INTERNAL AUDIT
See MANAGEMENT SERVICES
JOBS
See HUMAN RESOURCES
JOB INFORMATION LINE
972-237-8190
KEEP GRAND PRAIRIE BEAUTIFUL
972-237-8152
972-237-8116 Fax
206 W Church
- Oversees Adopt-A-Street Program
- Oversees beautification programs such as littler control, Trash-Offs, clean-up drives, Weed and Seed, Green & Clean Campus program
- Affiliate of Keep Texas Beautiful and Keep America Beautiful
- Partners with Grand Prairie Independent School District, Chamber of Commerce and neighborhood associations to improve the city’s appearance
LANDFILL (SOLID WASTE)
972-237-4550
972-237-1659
1102 MacArthur
- Accepts household and commercial solid waste Monday-Saturday, 7:30 a.m. to 5:00 p.m. (unless bad weather)
- Residents with a current water bill (issued within 60 days) and drivers license are allowed one free pick-up or single axle trailer load per month. A fee of $3 will be charged for each additional load. Residential debris only. This includes:
- Personal household garbage
- Furniture and appliances (No construction materials)
- Brush, trash, fencing, carpeting
- Construction and commercial materials and double-axle trailers are charged by the ton at a rate of $32/ton, with a $32 minimum charge.
- Auto and pickup tires are accepted for a fee of $1 per tire, truck tires are accepted for $5 per tire, tractor tires are accepted for $10 per tire.
- Livestock may be disposed for $15 per animal
- Remediated soils are accepted for $32 per ton or $8 per cubic yard
LEGAL SERVICES
See CITY ATTORNEY
LIBRARY – MAIN LIBRARY
972-237-5700
972-237-5750 Fax
901 Conover Drive
972-237-5702 Administration
972-237-5701 Reference
Hours: Mon-Tues 10 a.m. - 9 p.m.
Wed 10 a.m. - 6 p.m.
Thurs 10 a.m. - 9 p.m.
Fri Closed
Sat 9 a.m. – 6 p.m.
Sun 1 p.m. - 5 p.m.
LIBRARY – WARMACK BRANCH
972-237-5770
972-237-5779 Fax
760 Bardin Road
972-237-5775 Administration
972-237-5772 Reference
Hours: Mon-Tues 1 p.m. – 9 p.m.
Wed 9 a.m. – 6 p.m.
Thursday 1 p.m. – 9 p.m.
Friday Closed
Sat 9 a.m. – 6 p.m.
Sun 1 p.m. – 5 p.m.
LIBRARY – BOWLES BRANCH
972-237-7540
972-237-7548 Fax
2750 Graham Street
Hours: Mon-Tues 1 p.m. – 9 p.m.
Wed 10 a.m. – 6 p.m.
Thursday 1 p.m. – 9 p.m.
Friday Closed
Sat 9 a.m. – 6 p.m.
Sun 1 p.m. – 5 p.m.
- The libraries offer reading, educational and reference materials, including:
- wireless access to the internet with print capability
- cassettes, compact discs, videocassettes, and DVDs
- newspapers and magazines
- photocopying
- genealogy and local history collection
- computers available for word processing, spreadsheets, internet, etc.
- books on tape, books on cd, downloadable audiobooks
MANAGEMENT SERVICES
972-237-8275
972-237-8479 Fax
318 W Main
- Assesses effectiveness of Internal Controls, accuracy of financial records, and efficiency and effectiveness of operations
MAYOR
See CITY COUNCIL AND MAYOR
MUNICIPAL COURT
972-237-8600
972-237-8625 Fax
200 W Main
- Accepts fine payments, sets trial dates and provides options (community service) for traffic tickets and city ordinance violations
- Processes and serves warrants
- Offers defensive driving courses
- Bond desk provides information on jail release
- Conducts trials by jury and trials by judge
- Conducts property, dangerous animal, and bond forfeiture hearings
- Administers Community Service Program
PARKS AND RECREATION
972-237-8100
972-237-8267 Fax
326 W Main
- The liaison for all youth sporting events
- Oversees and manages Grand Prairie’s 52 parks and:
-city recreation centers rental of community buildings and pavilions
-city swimming pools senior citizen services
-city golf courses tennis and special events
PARK AND RECREATION FACILITIES
ATHLETIC OFFICE
972-237-8109 - Field Reservations
326 W Main
Field condition/rain out information – recording 972-380-7925
CHARLEY TAYLOR RECREATION CENTER
972-264-6890
601 E Grand Prairie Road
DALWORTH RECREATION CENTER
972-264-7670
2012 Spikes
GRAND MEMORIAL GARDENS
972-237-3001
3001 S Belt Line Road
KIRBY CREEK NATURE CENTER
972-237-4035
3303 Corn Valley Road
LAKE PARKS (Joe Pool Lake)
817-467-2104 Office/Reservations
817-467-4931 Fax
3401 Ragland Road
- Loyd Park – camping, day use, pavilions, trails, boat launch
- Lynn Creek Park – day use, pavilions, boat launch
- Lynn Creek Marina/Oasis Restaurant - 817-640-4200
LAKE PARKS (Joe Pool Lake)
817-467-2104 Office/Reservations
817-467-4931 Fax
3401 Ragland Road
- Loyd Park – camping, day use, pavilions, trails, boat launch
- Lynn Creek Park – day use, pavilions, boat launch
- Lynn Creek Marina/Oasis Restaurant - 817-640-4200
PARK FACILITY RENTALS
972-237-7529
326 W Main Street
PRAIRIE LAKES GOLF COURSE
972-263-0661
3202 SE 14th
972-264-9034 Maintenance
RUTHE JACKSON CENTER
972-237-7500
3113 S Carrier Parkway
THE SUMMIT SENIOR CITIZEN CENTER
972-237-4141
2975 Esplanade
SWIMMING POOLS
Bowles 972-264-4872
McFalls 972-264-1203
Kirby (Natatorium) 972-263-8174 or 972-264-8258
The Summit 972-237-4145
Tyre 972-660-6269
TANGLE RIDGE GOLF CLUB
972-299-6837
818 Tangle Ridge Drive
972-299-9587 Maintenance
TENNIS
972-237-8109
TRUMAN RECREATION CENTER
972-264-6893
1501 Coffeyville Trail
UPTOWN THEATER
972-237-UPTN
120 E Main
PARKS MAINTENANCE
972-262-0071
972-642-8333 Fax
- Plants, trims and maintains trees and landscape beds on municipal grounds, parks and medians
- Does not maintain or remove street trees
- Repairs and maintains park facilities
PAYROLL
See ACCOUNTING
PERMITS
See BUILDING INSPECTIONS
PERSONNEL
See HUMAN RESOURCES
PLANNING AND DEVELOPMENT
972-237-8255
972-237-8054 after hours information
972-237-8234 Fax
206 W Church
- Oversees Building Inspections, Code Enforcement
- Provides development services to the public in long-range planning (Comprehensive) and short-range planning (Current)
- Comprehensive Planning is responsible for:
-Development of Comprehensive Plan
-Land use studies
-Annexation coordination
-Population projections
-Census data and analysis
-Activity reports on future developments
- Current Planning handles:
-Zoning and platting requests
-Specific use permits
-Site plan review
-Variance requests from the Unified Development Code
POLICE
972-237-8790
911 (Emergency only)
972-237-8744 Fax Records
972-237-8953 Fax Jail
972-237-8759 Fax CID
972-262-2939 Fax Training
972-237-8714 Fax Administration
1525 Arkansas Lane
- Provides all Public Safety Dispatch
- Maintains all criminal records
- Provides computer support for Police, Fire and Municipal Court
- Manages the city-wide communications system
- Operates the City Jail and City Auto Pound
- Maintains the alarm system, both in permits and false alarms
- Organizes Neighborhood Watch
- Handles Crime Prevention
- Offers Citizens Police Academy
- Issues solicitor / vendor permits
POLICE SUBSTATIONS
Northeast Police 972-237-7545
Southeast Police 972-237-8900
Southwest Police 972-206-1640
PUBLIC INFORMATION
See COMMUNICATIONS AND MARKETING
PUBLIC WORKS
972-237-8154 or 972-237-8141
972-237-8116 Fax
206 W Church
- Responsible for operations of the Public Works Administration, Engineering Development, Streets, Signs, Signals, Marking, Street Lighting, Water Utilities, Utility Customer Services
- Storm Water Utility Program
PUMP HOUSE
See WATER DISTRIBUTION
PURCHASING
972-237-8269 Information Line
972-237-8265 Fax
318 W Main
- Facilitates the procurement of goods and services, in compliance with local, state and federal laws and policies, for all departments (Exceptions are: Public Works construction and most professional services)
- City’s Vendor/Bid List maintained at www.bidsync.com
- Administers city’s Procurement Card Program
- Oversees disposition of City Surplus Property
RECORDS MANAGEMENT
972-237-8276
972-237-8479 Fax
318 W Main
- Ensures the city’s records are maintained in accordance with state law with the assistance of city departments
RECYCLING
See SOLID WASTE
SOLID WASTE
972-237-4550
972-237-1659 Fax
1102 MacArthur
- Oversees recycling and provides drop-off recycling collection centers
- Features residential household recycling collection
- Offers Master Composter programs
- Offers waste reduction audits and classes
- Provides Don’t Bag It information
- Offers recycling educational presentations
- Oversees environmental volunteer programs
- Maintains Clean City certification
- Manages waste collection contracts and franchise
- Operates city-owned 600 ton per day Type I landfill
- Oversees street sweeping, litter collection and illegal dumping contracts
- Oversees Keep Grand Prairie Beautiful program
- Brush must be cut and stacked—maximum length 4 feet, maximum height 3 feet, maximum weight 50 pounds. Large items such as furniture and appliances can be picked up on regular trash days. Call metro 817-261-8812 for assistance.
RISK MANAGEMENT
See HUMAN RESOURCES
SECTION 8 HOUSING ASSISTANCE
972-237-8176
972-237-8318
205 W Church
- Offers subsidized government housing assistance
- Administers Family Self-Sufficiency Program
SEWER
See UTILITY CUSTOMER SERVICES
STORM WATER UTILITY
See ENGINEERING
972-237-8137
STREETS
972-237-8525
972-237-8533 Fax
1821 S Hwy 161
- Maintains general street and drainage systems
- Repairs streets, curbs and gutters
- Handles minor drainage problems
STREET SWEEPING
See SOLID WASTE
972-237-8147
STREET LIGHTING
See ENGINEERING
972-237-8156
SWITCHBOARD
972-237-8000
317 W College
TAX
214-653-7811
525 W Pioneer Parkway
- Dallas, Tarrant and Ellis County property taxes are collected on behalf of the city of Grand Prairie by Dallas County
TOURISM
972-263-9588
972-642-4350 Fax
2170 N Belt Line Road
- Promotes the city, its hotels, attractions and events as tourist destinations
- Provides information about local and state tourist attractions to visitors
- Partners with other cities, Convention & Visitor Bureaus, and venues to attract tourists
TRAFFIC OPERATIONS AND MAINTENANCE
972-237-8561
972-237-8540 Fax
1821 S Hwy 161
- Installs and maintains traffic signals and warning flashers
- Installs and maintains traffic signs
- Installs and maintains pavement markings
TRANSPORTATION SERVICES
972-237-8139
972-237-8116 Fax
206 W Church
- Plans for current and future traffic needs
- Plans for future street needs and maintains current streets
- Plans the placement of speed limits, stop signs, no parking signs and speed humps
- Traffic signal design / installation, signal communication design / installation, and signal timing plan development
- Coordinates with Texas Department of Transportation on highway projects
- Coordinates with school pedestrian safety programs
- Obtains traffic counts
- Provides transportation for senior adults and individuals with disabilities 972-237-8546
- After hours transportation for seniors and physically challenged individuals 972-237-8546
WATER BILLS
972-237-8200
972-237-8206 Fax
317 W College
- Bills and collects for water services
- Establishes new water services and disconnects water services
- Responds to billing inquiries over the phone, at the drive through or at the Service Counter
- Reads and maintains water meters
- Administers miscellaneous billing and reconciles returned checks
- Performs mail functions for all departments
- Administers water and wastewater rates
UTILITY WAREHOUSE
972-237-8440
317 N Belt Line Road
WATER UTILITIES
972-237-8400 or 972-237-8413
972-237-8412 Fax
620 Small Hill
- Maintains general water and wastewater systems
- Repairs fire hydrants
- Repairs water lines
- Responds to low water pressure
- Responds to odor problems in water
- Locates water lines and wastewater lines
- Installs water and wastewater taps
- Repairs manholes
- Responds to plugged wastewater lines
- Responds to overflowing manholes